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Maintenance & Ops

Keep your product running after launch. Uptime monitoring, incident response, dependency updates, and performance tuning from the engineers who built it.

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statusuptime99.98%p95 latency142msincidents0200ms150ms100ms50ms0msMonTueWedThuFriservice healthALL OKALERTSresolvedresolvedresolveddependenciesup to dateSLA status99.9%

Your product does not stop needing engineers after launch

Dependencies go stale. Security patches ship. APIs change without warning. Performance degrades as data grows. Every shipped product needs ongoing care, and most teams underestimate how much.

We handle the work that keeps your product healthy so your team can focus on building new things instead of firefighting old ones. Same engineers who know the codebase, same standards, no context loss.

What we do

Always running, always current

01

Uptime Monitoring and Incident Response

24/7 monitoring across your entire stack. Synthetic checks, real-user monitoring, and alerting with clear escalation paths. When something breaks, we respond with runbooks already written by the engineers who built the system. Mean time to resolution matters more than mean time to acknowledge.

Synthetic checksReal-user monitoringAlertingRunbooks
02

Dependency and Security Updates

Frameworks, libraries, and runtime versions kept current. We do not just bump version numbers. Every update is tested against your specific test suite, reviewed for breaking changes, and deployed through the same pipeline as feature work. Security patches are prioritized and shipped within 48 hours.

Dependency updatesSecurity patchesVersion managementCVE triage
03

Performance Tuning

Slow queries get found and fixed. Memory leaks get traced and eliminated. Response times get baselined, monitored, and improved. We profile production workloads to find the real bottlenecks, not the ones that show up in synthetic benchmarks.

Query optimizationMemory profilingLatency reductionLoad testing
04

Infrastructure Management

Server provisioning, auto-scaling policies, SSL certificates, DNS management, and backup verification. The unglamorous work that keeps everything running. We handle it so nobody on your team has to remember when the certificate expires.

Cloud infraAuto-scalingSSL/DNSBackup verification
05

Bug Fixes and Small Improvements

A dedicated allocation of engineering hours each month for bug fixes, UI polish, and small feature requests that do not justify a full project. Prioritized by user impact, shipped with the same code review standards as everything else.

Bug fixesUI polishMinor featuresCode review
06

SLA-Backed Support

Defined response times, escalation procedures, and regular reporting. Monthly health reports that show uptime, performance trends, incidents resolved, and work completed. You always know exactly where things stand.

SLAsResponse timesMonthly reportsEscalation paths
How it works

Proactive, not reactive

01

Onboard

We audit your existing infrastructure, document the architecture, set up monitoring, and establish baselines. Every system gets a runbook. Every alert gets an owner. No black boxes.

02

Monitor

Continuous health checks across your stack. Uptime, latency, error rates, resource utilization, and dependency vulnerability scanning. Anomalies are caught before users notice.

03

Maintain

Scheduled dependency updates, security patches, and performance optimizations. Everything goes through the same CI/CD pipeline and code review process as new features. Nothing ships without tests passing.

04

Report

Monthly health reports with uptime stats, incidents resolved, performance trends, and completed work. Quarterly architecture reviews to identify technical debt before it becomes a problem.

Deliverables

What you get

Monitoring and alerting setup

Uptime checks, error tracking, performance monitoring, and alerting configured for your stack. Custom dashboards that show what matters, not vanity metrics.

Incident response runbooks

Documented procedures for every alert. What to check, how to fix it, who to escalate to. The on-call engineer never has to guess.

Monthly health report

Uptime percentage, incident count and resolution times, performance trends, dependency status, and completed maintenance work. A single document that tells you exactly where things stand.

Dependency audit and update schedule

A current inventory of every dependency, its version status, known vulnerabilities, and an update schedule. Security patches within 48 hours, major version upgrades planned and tested.

Quarterly architecture review

A written assessment of technical debt, scaling risks, and recommended improvements. Prioritized by business impact, not engineering preferences.

Explore

Other services

01
AI Development→Production AI systems — autonomous agents, voice AI, and tool-using workflows that run inside real products.
02
Engineering→Senior teams that own the full stack. Mobile, web, APIs, and cloud infrastructure built to ship.
03
Product Design→Research-driven interfaces from discovery to handoff. UX, visual design, and scalable design systems.
04
Growth & Scale→Post-launch analytics, optimization, infrastructure scaling, and ongoing support from the team that built it.
Let's talk about your project
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